道歉篇（2）：瑕疵品的道歉

Dear Mr. Brown,
亲爱的布朗先生：

We are very sorry to hear that you found defective goods in our shipment.
对于运往贵公司的货物中出现了瑕疵品，我们感到十分抱歉。

We will certainly accept the return of these items and send you replacements at once. Please accept our pure-hearted apologies for any inconvenience this may have caused you. I assure you that I have instructed the quality control manager to make certain this does not happen again.
我们当然会接受退货，新的货品也会立即寄出。对于可能给您带来的不便，请接受我们真诚的道歉。我向您保证，今后在质检人员的认真检查下，不会再发生此类的事情。

Sincerely yours,
LF Corporation
LF 公司 谨上

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